Refund & Cancellation Policy

New customers may request a full refund within 7 days of their first paid subscription, provided usage is reasonable and complies with our Terms of Service.

• Custom onboarding, implementation or migration services.
• Add-on credits (WhatsApp messages, AI usage, lead credits) once consumed.
• Renewals after the initial 7-day window.
• Annual plans after 30 days of activation.

Email billing@mssolutions.in from the email on your account with your order ID and a brief reason. Approved refunds are processed within 5–10 business days to the original payment method.

You can cancel auto-renewal anytime from Settings → Billing. Your plan stays active until the end of the current billing cycle; you will not be charged again.

Please contact us before initiating a chargeback — we resolve almost all billing issues directly and faster than your bank can.